Return & Refund Policy

We want you to feel completely confident when you purchase from us. If something isn’t right, we’ll guide you through a simple return or exchange process.

Contact
Email: support@radiantkarats.com

1) What Can Be Returned

Eligible

  • Ready-made jewellery purchased directly from Radiant Karats (rings, earrings, pendants, bracelets, necklaces).
  • Loose certified diamonds or gemstones if the tamper seal and certificate sleeve remain intact.

Not Eligible

  • Custom or personalized pieces (bespoke designs, CAD-approved orders, engravings, special sizes).
  • Items showing wear, damage, alteration, or resizing after delivery.
  • Items without original packaging, invoice, certificates, authenticity card, and tags.
  • Final-sale or clearance items marked as non-returnable.
  • Earrings where the hygiene seal has been broken or removed.

Note: Natural variations in color, inclusions, measurements, and screen color differences are normal in gemstones and diamonds and are not considered defects.

2) Return Window

  • Returns must be requested within 7 calendar days from the date your order is marked Delivered.
  • For manufacturing defects or incorrect items, notify us within 48 hours of delivery.

3) Condition Checklist (All Must Be Met)

  • Unworn and in original condition.
  • Original packaging, boxes, pouches, and protective materials included.
  • Invoice, diamond/gemstone certificate, and authenticity card included.
  • Security tags and tamper seals intact.
  • No scratches, dents, chips, or signs of wear.

Missing certificate: Replacement fees may be deducted from the refund if a certificate is lost or damaged.

4) How to Start a Return

  1. Email support@radiantkarats.com within the return window.
  2. Share your order number, item details, and reason for return.
  3. We will issue a Return Authorization (RMA) with instructions.
  4. Pack the item securely in a plain outer box.
  5. Ship using a trackable and insured courier and share tracking details.

For select Indian locations, secure pickup may be arranged depending on value and location.

5) Who Pays for Return Shipping

  • Change of mind / size / style → Customer pays return shipping and insurance.
  • Defect / transit damage / wrong item → Radiant Karats covers reasonable shipping.
  • International returns → Customer pays shipping, insurance, duties, and taxes.

6) Quality Check & Timelines

  • Inspection begins within 24–48 hours after receiving the parcel.
  • If approved, refund or exchange is processed immediately.
  • If issues are found, we will share photos and next steps.

7) Refund Method & Timing

  • Refunds are issued to the original payment method only.
  • Processing time: 7–10 business days after approval.
  • Banks or payment providers may take additional time.

Partial deductions may apply if:

  • Certificates or inclusions are missing.
  • Repairs or restoration are required.

8) Exchanges & Resizing

  • Exchanges allowed within the 7-day window, subject to availability.
  • One-time complimentary ring resizing may be offered for eligible designs.
  • Some designs require remaking and may incur additional charges.

9) Damaged or Incorrect Items

Contact us within 48 hours with photos/videos of the unboxing.
Keep all packaging until we confirm next steps.
We will prioritize replacement, repair, or full refund after verification.

10) Cancellations

  • Ready-made items → Full refund if cancelled before dispatch.
  • Custom orders → Cannot be cancelled once production begins. Costs may be deducted if an exception is granted.

11) Gifts

  • Refunds are issued to the original purchaser.
  • Gift recipients may request exchange or store credit after inspection.

12) Packaging Instructions

  • Use the original jewellery box and protective materials.
  • Place inside a sturdy outer box with cushioning.
  • Insure shipment for full value.
  • Do not label the package as jewellery.

13) Not Considered Manufacturing Defects

  • Natural gemstone inclusions or color zoning.
  • Minor measurement tolerances.
  • Normal wear and tear.
  • Screen vs real-life color differences.
  • Post-delivery damage or third-party alterations.

14) Treated & Lab-Grown Stones

Treatments or lab-grown origin (when disclosed) are not defects.
Returns for preference change are allowed only if the item is unused and eligible.

15) Need Help?

We’re here to help you shop confidently and resolve issues quickly.
Email support@radiantkarats.com for assistance with sizing, style, or returns.