Terms of Service
Welcome to Radiant Karats. These Terms of Service (“Terms,” “Agreement”) form a binding agreement between you (“Customer,” “You,” or “Your”) and Radiant Karats (“We,” “Us,” or “Our”) when you browse our website, use our services, or purchase our products.
We want these terms to be transparent and easy to understand — so we’ve organized them into clear sections with explanations and examples relevant to jewelry purchases. Please read them carefully before using our website or placing an order.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Who We Are
Business Name: Radiant Karats
Registered In: India
Contact Information:
Email: support@radiantkarats.com
Nature of Business:
Radiant Karats is a fine jewelry brand based in India, specializing in creating and offering high-quality diamond and gemstone jewelry. Our collections feature natural diamonds, fancy color diamonds, lab-grown diamonds, precious and semi-precious gemstones, as well as handcrafted pieces such as rings, earrings, pendants, bracelets, and custom-designed jewelry.
Our mission is to combine timeless craftsmanship with modern design to create pieces that hold both sentimental and lasting value. Every piece is crafted with attention to detail by skilled artisans and undergoes strict quality control before reaching customers.
We source gemstones, metals, and diamonds from reputable and ethical suppliers to ensure authenticity and compliance with industry standards. Where applicable, our diamonds and gemstones may be certified by trusted gemological laboratories such as GIA (Gemological Institute of America) and IGI (International Gemological Institute).
Radiant Karats serves domestic and international customers, offering ready-to-ship designs and bespoke custom jewelry services. Our website provides:
- Detailed product listings
- Customization services
- Educational resources about gemstones and jewelry care
- Customer support before and after purchase
2. Eligibility to Use Our Services
2.1 Minimum Age
You must be at least 18 years old to purchase from Radiant Karats. If under 18, you may use the site only with a parent or guardian.
2.2 Legal Capacity
By placing an order, you confirm you can enter into a legally binding contract and are purchasing for personal use, gifting, or authorized resale (with written approval).
2.3 Prohibited Users
We may refuse service where doing business would violate applicable laws.
3. Acceptance of These Terms
3.1 Agreement Formation
By browsing or placing an order, you agree to these Terms and related policies including:
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
- Cookies Policy
3.2 Updates to Terms
We may update these Terms at any time. Continued use of the website means you accept the revised Terms.
4. Placing Orders
4.1 Order Process
- Browse and select products carefully.
- Add items and select customization options.
- Provide accurate shipping and billing details.
- Complete secure payment.
- Review order before finalizing.
4.2 Order Acceptance
Orders are confirmed only after:
- Payment is processed
- Availability is verified
- You receive an Order Confirmation Email
4.3 Right to Refuse Orders
We may cancel orders due to:
- Out-of-stock items
- Pricing errors
- Suspected fraud
- Legal or policy violations
Refunds will be issued if cancellation occurs.
4.4 Custom Orders
Custom jewelry includes design approval before production. Once approved, cancellations may incur charges. Custom orders are non-returnable unless defective.
5. Product Descriptions & Accuracy
5.1 Quality & Authenticity
All jewelry uses genuine materials sourced from reputable suppliers. Certifications may be provided where applicable.
5.2 Variations
Natural gemstones and handcrafted jewelry may have minor variations in color, weight, or metal tone.
5.3 Errors
If pricing or description errors occur, you may proceed with corrected details or cancel for a refund.
6. Pricing & Payment
6.1 Currency
All prices are in INR unless stated otherwise.
6.2 Taxes & Duties
- India: GST included
- International: Duties and taxes are customer responsibility unless stated otherwise.
6.3 Payment Methods
We accept:
- Credit/debit cards
- UPI
- Net banking
- Secure payment gateways
6.4 Security
Transactions are SSL encrypted and processed through PCI DSS-compliant gateways.
7. Shipping & Delivery
- All shipments are fully insured.
- Adult signature required upon delivery.
- Delivery timelines depend on location and customs clearance.
8. Returns, Refunds & Exchanges
Returns accepted within policy timeframe if unused and in original condition.
Custom or engraved jewelry is non-returnable unless defective.
9. Warranties & Repairs
9.1 Warranty
Manufacturing defects are covered for a specified period. Normal wear and misuse are not covered.
9.2 Repairs
We offer paid repair services including resizing, polishing, and stone replacement.
10. Intellectual Property
All website content belongs to Radiant Karats and is protected by copyright laws.
Content may not be reused without written permission.
11. User Accounts
11.1 Account Creation
Account benefits include wishlists, order tracking, and faster checkout.
11.2 Security
You are responsible for account security. Notify us immediately of unauthorized access at support@radiantkarats.com.
12. Prohibited Activities
You agree not to:
- Commit fraud
- Attempt hacking or site disruption
- Misuse content
- Post harmful or illegal content
We may block access or take legal action if violations occur.
13. Limitation of Liability
Radiant Karats is not liable for indirect damages, delays caused by couriers, or website downtime. Liability will not exceed the purchase price of the product.
14. Indemnification
You agree to defend and hold Radiant Karats harmless from claims resulting from misuse of our website or breach of these Terms.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Disputes fall under the jurisdiction of Gujarat courts.
Both parties agree to attempt informal resolution before legal action.
16. Contact Us
For questions about these Terms:
Email: support@radiantkarats.com